Privacy Policy

Personal Information Protection Policy

Montreal Integrated Therapy and Wellness Centre

This document constitutes the official Personal Information Protection Policy of Montreal Integrated Therapy and Wellness Centre. It outlines how we protect the personal information of our clients, their families, and individuals involved in our services, in accordance with Quebec’s privacy laws, including Law 25 and the Code of Ethics of the Ordre des psychologues du Québec and other applicable professional orders.

Respecting your privacy and protecting your personal data is a top priority for us. This Policy explains how and why Montreal Integrated Therapy and Wellness Centre collects, uses, and shares your personal information, ensuring informed consent and responsible data management.

1. Definition of Personal Information

“Personal Information” refers to any data that identifies an individual directly or indirectly, such as your name, contact details, health history, or other identifying information.

2. Why We Collect Personal Information

We collect personal data only for the purposes of:

Providing individual, couples, family, or group counselling;
Managing appointments and communications;
Ensuring client safety and ethical treatment;
Complying with legal, ethical, and professional obligations;
Improving our services through secure web analytics (e.g., cookies).

3. What Information We May Collect

We may collect the following types of information:

Full name, email address, phone number, home address, date of birth emergency contact;
Relevant health or mental health history;
Appointment and session records;
Payment or billing details (when applicable);
IP address, browser type, and website interaction data (if booking online).

4. Use of Cookies and Online Data

Cookies and tracking technologies may be used for:

Website analytics;
Enhancing user experience;
Booking appointments securely.

You may choose to disable cookies via your browser settings, but this could affect certain functionalities.

5. Consent

Consent may be obtained:

Explicitly (e.g., signed forms, verbal agreement);
Implicitly (e.g., using our website to request services, sending your information).

You may withdraw your consent at any time by contacting us directly.

6. Data Access, Correction, and Deletion

You have the right to:

Be informed about how your data is used;
Access your records;
Request corrections;
Withdraw consent;
Request data deletion, subject to legal or ethical limits.

Please send all such requests to the Privacy Officer listed below.

7. Protection of Confidentiality

Montreal Integrated Therapy and Wellness Centre applies strict safeguards to protect your data:

Only authorized professionals or administrative staff may access your file;
We do not sell or share data with third parties except when legally obligated;
Secure platforms (e.g., encrypted telehealth tools, secure storage) are used.

Despite these efforts, no system is 100% immune to breach. In the case of a breach, we will notify affected individuals and the appropriate authorities promptly.

8. Data Retention

Your personal data will be retained for the time required by Quebec’s professional regulations (typically 5+ years after the end of services), after which it will be securely destroyed.

9. External Platforms and Links

We use external tools (e.g., JaneApp, Google Workspace, Zoom) for scheduling, emails, or virtual counselling. We encourage you to review their privacy policies separately.

10. Changes to This Policy

This Policy may be updated to reflect legal, ethical, or operational changes. Please refer to our website for the latest version.

11. Contact Information

To exercise your rights or for questions, contact our Privacy Officer:

Name: Shimmon Hutchinson

Email: shutchinson@montrealintegratedtherapy.com

Our confidentiality policy was updated on our site on May 20th, 2025